Jobs

    Spa Therapist - Bunhill, United Kingdom - The Wellness Agency

    The Wellness Agency
    The Wellness Agency Bunhill, United Kingdom

    4 hours ago

    Default job background
    Permanent, Full time
    Description

    Our client is the largest leisure and cultural service provider in the UK and a pioneer in leisure social enterprises, striving to promote an active lifestyle by ensuring accessibility and affordability of leisure and community facilities.

    They collaborate with local authorities to manage various venues like leisure centers, swimming pools, libraries, children's centers, spas, events spaces, and renowned sporting venues including the Copper Box Arena and London Aquatics Centre at the Queen Elizabeth Olympic Park - all operating under the Better brand.

    As a non-profit organization, their approach is distinctive, fueled by a deep commitment to community well-being, reinvesting back into facilities, initiatives, and personnel. They hold the Investors in People Silver Award.



    Essential Responsibilities:
    • Maintain a positive and welcoming image of the Spa, ensuring excellent customer service to the public
    • Adhere to the 'Customer Charter' commitments, enforcing spa rules and regulations
    • Ensure customer safety and compliance with spa regulations
    • Assist patrons with facility usage and promote spa treatments
    • Manage booking enquiries and uphold the Spa's brand standards
    • Market and promote the Spa's services
    • Achieve Spa sales targets and actively upsell services
    • Encourage bookings and recommend treatments to potential customers

    Qualifications & Characteristics:
    • Excellent customer service skills
    • Ability to provide exceptional treatments and enhance customer experience
    • Maintain cleanliness and presentation of the spa
    • Hold a minimum NVQ Level 3 in Beauty Therapy
    • Understanding of spa operations including reception, stock management, and cash handling