Hotel Manager - London, United Kingdom - The Courthouse Hotel

Description

About The Courthouse Hotel

The Courthouse hotel is a 5-star luxury hotel ideally situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features but with a modern twist. Our hotel is located where stylish Mayfair, fashionable Soho and the West End meet and is within walking distance of London's famous shopping street New Bond Street which is revered throughout the world for its wealth of elegant stores, exclusive brands, art and antiques. Here at Courthouse Hotel London - Soho we are looking for a motivated professional Reception Shift Leader to join our busy Front of House Team. Our hotel consists of 116 bedrooms, 5 meeting rooms, 3 restaurants, a high-end chic roof terrace, 100-seater private cinema and 'The Bar' in our lobby, an exciting and amazing place to work

Nearest Tube Station: Oxford Circus

The main duties and responsibilities of this role include.

·You will have ultimate responsibility for staff recruitment, training and development of the team and will have accountability for engagement in all departments

·Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained.

·Verify the best products are used in the hotel operation on a regular basis.

·Take responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.

·Seek opportunities to encourage teamwork in order to share resources and best practice between departments.

·Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues.

·Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.

·Perform any other duties that management may reasonably require.

·Ensure that each operation is accounted for separately as an individual profit operational budget strictly adhered to.

·Assist to prepare weekly forecasts.

·Stay up-to date with financial results (budget vs actual) in sales and cost areas and ensure that sales and profit are maximized.

·Control expenses and recommend and implement measures to control them.

··Maintain all hotel records and reports as prescribed by the company and hotel policies and procedures.

·Ensure the meetings are well planned, result-oriented and produce effective outcomes.

·Use relevant computer systems as required.

·Ensure that an effective marketing approach is applied to all operations.

·Fully understand the market needs and desires for each operation and ensure that the relevant products are developed by the management team.

·Be available to meet with guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner.

·Closely monitor guest feedback, communicate feedback results and make recommendations for improvement.

·Assist to recruit and select members of all the departments, who meet the hotel profile and can deliver core competencies.

·Provide learning and development opportunities for Department Heads and Managers.

·Mentor and coach Department Heads and encourage them to take responsibility for their own development growth.

·Manage performance of all direct reports in line with the company policy (Coaching, performance issues as they occur).

·To demonstrate a good hands-on, considerable experience of managing F&B and conference and banqueting is desirable.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Evidence of continuous professional and personal development activities.

At least 5 years' experience in senior management role in a 4-star hotel.

Demonstrable achievements in improving customer satisfaction and profitability.

Working with a culturally diverse workforce.

Experience with project management.

Combination of operational experience in both Rooms and Food & Beverage.

Able to manage large and diverse operations.

And what do you get in return

Competitive salary

28 days holidays (Including bank holidays)

Meals provided when on duty.

Staff rates for friends & family across all the company hotels (subject to availability)

Workplace pension

Besides generous F&B benefits and reduced hotel rates across our hotels this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of .Subject to successful probationary period .

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Courthouse Hotel is an equal opportunities employer.

Due to the high volume of applicants, we will only respond to candidates with suitable experience.