Operations and Customer Service Advisor Apprentice - London, United Kingdom - starting off

starting off
starting off
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and

Southeast.

They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team.

They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking

for a motivated, eager individual to join them as a Business Administration Apprentice.

This is an exciting opportunity for a graduate or someone who is looking to go into the transport industry.


The Role

  • Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
  • Ensuring the delivery of a quality customer experience on each communication.
  • Communicating with suppliers to give our customer relevant updates and information.
  • Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
  • Booking on jobs.
  • Assisting customers with the company website.
  • Liaising with drivers.
  • Giving support to the Manager and sales staff as needed.
  • Be proactive under pressure, show initiative in finding solutions for customers
    .
  • Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
  • Assisting with warehouse/fulfilment pick and pack orders.
how to use our operating systems including pallets, courier, and freight.

A UK Driver's licence would be an advantage.


Job Types:
Full-time, Apprenticeship


Salary:
£16,000.00-£20,000.00 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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