- Engaging with complainants and internal staff
- Conducting thorough investigations and crafting appropriate responses
- Keeping meticulous records of complaints
- Occasionally liaising with the Legal Ombudsman for escalated cases
- In addition, you'll manage notifications of potential and actual professional negligence within the firm, which includes:
- Investigating reported circumstances and establishing facts
- Providing guidance on necessary actions and assistance
- Advising on conflict resolution and pre-action protocol
- Collaborating with the Head of Compliance and Quality, internal stakeholders, insurers, advisers, and external parties as needed
- Maintaining accurate records of professional indemnity matters for the firm. To find out more, please contact Hannah Somers on or by calling /
*Where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
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Quality and Risk Inhouse Lawyer - Cardiff (Caerdydd), United Kingdom - Chadwick Nott
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Description
Quality and Risk Inhouse Lawyer
Cardiff
We are working with a Top 100 law firm based in Cardiff who have a new and rare opening for an in-house solicitor to join their Quality and Risk Department.
This is a part-time position, and the successful in-house lawyer will ideally work two days a week with a blend of office and home working.
As part of this role, you'll be responsible for handling client complaints in line with the firm's Complaint Procedure. Your tasks will involve: