Customer Service Advisor - Liverpool, United Kingdom - Focus Group

Focus Group
Focus Group
Verified Company
Liverpool, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service. We are currently seeking
full time Monday to Friday or
30 hours
over three days (between Monday and Friday). We offer
competitive compensation, comprehensive benefits, and
opportunities for career growth. If you are a motivated team player with excellent communication skills, we would love to hear from you


Duties:


  • Provide exceptional customer service by answering inquiries and resolving issues promptly and effectively
  • Handle a high volume of customer enquiries in a fast paced environment
  • Assist customers with account inquiries, billing questions, and technical support
  • Analyse customer needs and recommend appropriate services or products
  • Utilize Salesforce CRM system to document customer interactions and update customer information
  • Collaborate with other departments to ensure customer satisfaction and problem resolution
  • Maintain a positive and professional demeanor while interacting with customers

Qualifications:


  • Excellent communication skills, both verbal and written
  • Strong problemsolving and analytical skills
  • Previous experience in a customer service role preferred
  • Familiarity with financial services and products is a plus
  • Ability to multitask and prioritize tasks in a fastpaced environment
  • Detailoriented with strong organizational skills


Please note, in order to be considered for this role you must be,
eligible to work in the UK, able to
reliably commute to Liverpool City Centre for work and
available full time or 30 hours over three days between Monday and Friday.


Job Types:
Full-time, Part-time


Salary:
£21,126.00-£22,430.00 per year


Expected hours:
No less than 30 per week


Benefits:


  • Company events
  • Employee mentoring programme
  • Referral programme
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Yearly bonus

Language:


  • English (required)

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • Liverpool City Centre, Merseyside (required)

Ability to Relocate:

  • Liverpool City Centre, Merseyside: Relocate before starting work (required)

Work Location:
In person
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