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    Helpdesk Advisor Hybrid Working - Manchester, United Kingdom - Focus Group

    Focus Group
    Focus Group Manchester, United Kingdom

    3 weeks ago

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    Description

    Job Title:
    Network Operations Advisor
    Cheshire, SK9 1NY (Hybrid working 4&1)

    Salary:
    £22,500 + Company and Personal Performance Bonus
    All training will be provided. The candidate must also be confident on the telephone and must be competent in Microsoft Excel and Outlook.

    Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK's leading providers of Unified Communications solutions.

    Through our strategic partnerships with industry leading communications providers, such as O2 (Zest4 are an O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer flexible, bespoke communications solutions and access to great commercial deals.

    Zest4 offer a full range of communications products and solutions via a network of Channel Partners across the UK.

    We pride ourselves on providing unparalleled levels of service to our partners and customers enabling them to manage their communication requirements.

    The role is centred around working on our busy Service Desk, answering telephone calls, emails and working with internal and external portals.

    The successful candidate will benefit from an excellent training and personal development plan, with the full support of the company's management.

    Comfortable with Microsoft Office products such as Excel and Outlook
    Comfortable talking on the phone, developing relationships with partners and customers
    Liaise with Zest4 partners and customers via multiple workstreams such as email, telephone and via our customer portals
    Provision new business on our various network platforms
    Management of in-life changes across various networks and suppliers
    Accurately enter order details onto network systems and onto the Zest4's bespoke billing platform
    Work within other teams and on various projects where required


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