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- Management of Customer Defects report, updating with feedback from purchasers, scheduled appointments and general communication, seeking advice from managers as and when required
- Act as the liaison between our purchasers and our trades to arrange appointments
- Management of Customer Service Inbox
- Management of the Customer Service Operative and their diary, overseeing workmanship and charging the trade at fault (where applicable)
- Recovering incurred costs by determining the trade at fault (where applicable) and filing charges against their account
Customer Service Coordinator - High Wycombe, United Kingdom - Parker Jones Group Ltd
Description
Parker Jones Group are acting on behalf of a new build developer who are looking for a customer service coordinator to cover maternity leave for 6+ months.
DutiesIf you are interested in this opportunity please apply and I will be in contact with more details