Neighbourhood Officer - Letchworth, United Kingdom - Settle

Settle
Settle
Verified Company
Letchworth, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Hours:
Full time

Contract: 12 month FTC

Closing Date: 18th August 2023
Settle could have the exciting opportunity you've been looking for, we're recruiting a Neighbourhood Officer to join us. Settle's purpose is to help people who are struggling to find a place to live. We help our customers to stay in their homes comfortably, so they can live the life they choose. We have developed a more focussed approach to customer services, rent collection and income maximisation. Your role will be primarily orientated towards a responsibility for arrears recovery; debt management and financial inclusion.

You will work closely and collaboratively with the other Housing teams, the Customer Service Hub and partners to achieve the ambitions of the organisation.


Job requirements:


  • Take a professional and active approach to the management of customer rent accounts to ensure income is maximised.
  • Engage patiently with customers, provide support, empathy and opportunity to minimise debt.
  • Encourage customers to access specialist money and debt advice as needed.
  • Offer an excellent customer service with attention to detail and accuracy aiming to resolve queries at first point of contact.
  • Work closely with internal and external partners to respond to the needs of customers, signposting where necessary.

What we're looking for:


  • Experience of income recovery, working in a social housing environment and knowledge of welfare benefits.
  • Experience of dealing directly with the public and delivering high quality customer care.
  • A flexible approach to providing services and able to work on your own initiative with a minimum of supervision.
  • Have excellent time management skills.
  • Collaborative approach to problem solving and delivering services.

What we offer:


We offer some excellent benefits including generous holiday allowance, corporate performance pay award, enhanced maternity/ paternity/ adoption leaves and stakeholder pension scheme.

Further to this Health care cash plan and Life assurance options are available too.

We always like to encourage our teams to develop and so we offer many training and development opportunities. We're also proud to say we offer Counselling sessions.


We look to offer a flexible working approach where we can, and most roles (business dependant) usually offer a hybrid working model.


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**_ INDLOW_
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