Fs - Service Controller - Service Centre - Holbeck, United Kingdom - NG Bailey Services

NG Bailey Services

Verified Company

Holbeck, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Document Title:

Service Controller Job Description Reference No:

Function:

Operations, Facilities Issue Date:

Job Title:
Service Controller Branch / Dept / Location: Service Centre, Leeds Brown Lane West
Title of Line Manager Service Centre Team Leader Title of Matrix Manager (if appropriate)

Grouping:
Flexfund:
NJob Family

Salary Banding or Target Salary:

Car Allocation:

N

Bonus Scheme:
N

Health Screen Frequency: 4 Year / 2 Year / Annual Spouse Health Screen
NNotice Period (months): One

Purpose of the Role:

The Service Controller is based in the Leeds Facilities office and will work within the service centre team.

The primary objective is allocating resources to ensure that all planned maintenance, remedial and reactive works are attended by the relevant skillset of engineer/sub-contractor and are carried out and completed within agreed client SLA's.

Key Accountabilities:

Managing the delivery of Planned Maintenance, Remedial and Reactive works for the assigned clients, specifically:

Updating NG Bailey's system with new work orders and allocating to either NG Bailey engineer(s) or approved Subcontractors.

Ensuring Engineer workloads are manageable and reassigning according to geography, absence etc to maintain engineer productivity.
To plan OOH visits with clients to ensure access is enabled.
Where required, update Client systems with progress up to completion
Managing quotations from Subcontractors through to approval and issuing Purchase Orders
Ensuring all completed works have relevant paperwork attached and the system updated to close down the Work Order.

Liaising with subcontractors to ensure that all RAMS and method statements are received at the site(s) in advance of attendance.

Daily monitoring of any Overdue work orders on the system, chasing engineers or subcontractors for updates in order to close down on the system(s).

Document Title:

Service Controller Job Description Reference No:

Function:

Operations, Facilities Issue Date:
Additional Responsibilities

Behaviour Competencies Required
Analytical Thinking
Forward thinking
Interpersonal Awareness
Concern for Impact
Results Focus
Initiative
Commitment to Values
Flexibility

Key technical competencies required for this role, i.e. those essential to the role.
Technical Competencies Required Level
Computer Literacy (Microsoft Office, Accurate Keyboard skills) Strong
Experience of Facilities Management Preferred (Not essential)
Attention to Detail Strong
Numeracy Strong
Literacy Good

Notes
This Job Description is a broad statement of the purpose and key accountabilities (outputs) for the role.

The roles and responsibilities defined in this job description should be sufficiently broad to permit flexibility but define the boundaries of responsibility and accountability, and should stand unless the job changes significantly.

Annual objectives will identify specific outputs required of the jobholder at a point in time.