Temporary Customer Experience Executive - Solihull, United Kingdom - Lounge Underwear Ltd

Lounge Underwear Ltd

Verified Company

Solihull, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Role:
Temporary Customer Experience Executive

Start date:
March 1st

Duration: 6 weeks+

We are looking for a Customer Experience Executive to support our current customer team.

Whether you have some prior experience or are looking to venture down a new path, we want somebody who is highly motivated, that has the passion to offer our customers an above and beyond approach to customer experience.

Not only will you be able to develop your skills within this role, but we want you to bring your own thinking and ideas to drive the team's development.

What you will do at Lounge:

Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick.
Simple monetary responsibilities for returns and exchange management.
Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.
Additional admin to meet any requirements of the business on a day to day basis.

We would love it if you:

Are passionate about customer experience, with a desire to learn, grow and succeed.
Have experience in fashion.
Have a fine eye for detail and are great multitasker.
Are extremely confident with technology and are computer literate.
Are extremely confident in writing professional communications with good grammar and on brand terminology for Lounge.
Have knowledge around consumer behaviour.
Are passionate about fashion

We know that people aren't a wish list of technologies or a number of years' experience, so we won't include them here - if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself You never know, your dream role may be just what we need.