Customer Service Advisor - Hull, United Kingdom - Aquilo

Aquilo

Verified Company

Hull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Aquilo recruitment are working with a market leading manufacturing business to add 5 customer service advisors to their growing team, regular preview and clear progression structure - Working hours Mon to Friday and 1 in 3 weekends -Sat 8-4 Sun youwill get a day and a half off when working the weekend - Start date 28th November

Customer Service Representative

To be an ambassador for the Company dealing with a variety of customers' calls that are made into the business.

Promoting service excellence at all times, thereby supporting the continued business growth, using service as a differentiator.

Job Responsibilities and Major Activities

Work within a team to manage inbound and outbound call centre activity
Capturing correct and concise information onto the computer system
To adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
To confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
To correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
Take ownership of the call and undertake the relevant tasks to complete the customer's requirements fully

Qualifications and Experience

Well practised customer service skills, preferably obtained in a call centre environment
Well proven communication skills
Time Management
Experience of using computer based systems
Able to enter Data correctly and accurately
Experienced team player
Able to work on initiative
Numerate and literate.
To communicate with internal customers in order to drive customer service excellence.
Able to work well under pressure
NVQ 2 qualification in customer service is desirable.