- Degree in IT or equivalent knowledge/experience.
- Minimum 5 years' experience in managing a Technical Infrastructure team.
- Intermediate working knowledge of Apple end user technology.
- Intermediate knowledge of NHS Ambulance Service operations.
- Ability to travel between sites (full driving licence/own car).
- ITILv4 Managing Professional.
- 5 years' experience of IT Service Management tools/ technology.
- Intermediate knowledge of Microsoft Azure cloud services.
- Degree in IT or equivalent knowledge/experience.
- Minimum 5 years' experience in managing a Technical Infrastructure team.
- Intermediate working knowledge of Apple end user technology.
- Intermediate knowledge of NHS Ambulance Service operations.
- Ability to travel between sites (full driving licence/own car).
- ITILv4 Managing Professional.
- 5 years' experience of IT Service Management tools/ technology.
- Intermediate knowledge of Microsoft Azure cloud services.
Digital Service Manager - Norwich, United Kingdom - East of England Ambulance Service
Description
Job summary
The Digital IT team comprises five core functions; Enterprise Architecture, Commercial, Delivery, Live Service and Information. This role sits within the Live Services team and is responsible for the leadership, development and resource management of 15 technical staff supporting all Trust IT Infrastructure and Systems. Essentially the role can be compared to an IT departmental manager role outside of the NHS. This is a player manager role requiring a broad experience in technologies across Data Networking, Telephony, Cloud and Database Platforms.
Main duties of the job
Maintain and develop the Trusts Infrastructure and Systems architecture in collaboration with the Trusts Enterprise Architect. Lead a diverse team of IT professionals to proactively and re-actively support the Trusts Infrastructure and Systems 24x7. Maintain and evolve the Trusts business continuity plan for Live IT services. Represent the Trust at forums/ engagements with equivalent positions at other NHS Trusts.
About us
East of England Ambulance Service are on a Digital IT transformational journey with over 100 substantive IT professionals. Having replaced the Trusts Telephony Platform, implemented a new electronic patient record systems and invested in leading cyber tools the Trust is in the top quarter of NHS organisations in terms of digital maturity. This is a critical role to enable the next 5 years of the Trusts digital strategy as well as maintaining the high availability and integrity of the infrastructure and systems the directly support patient care.
Job descriptionJob responsibilities
Leadership of a ream of 15 substantive IT specialists/ engineers.
Proactive and reactive support of the Trusts Infrastructure and Systems to defined SLAs and KPIs.
Management of external partners and suppliers in line with contracted obligations.
Supporting the Delivery team by providing technical resource to projects.
Owning the infrastructure refresh roadmap to ensure all systems are maintained to the required standards.
Maintaining/ enhancing the Trusts cyber security posture.
Person SpecificationEvidence
Essential
Desirable
Evidence based
Essential
Desirable