Breakdown Controller - Coventry, United Kingdom - Fraikin

Fraikin

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Breakdown Controller

Location:
Coventry

Salary:
Up to £27,000 (gross) per annum (depending on experience)

Hours: 37.5 per week, Monday to Friday 14:00pm - 22:00pm

Company

Fraikin brought its fleet expertise to the UK in 1978, and today we are one of the country's largest providers of commercial vehicle contract hire, fleet management and rental.

We offer customers a skills base and proven financial stability that we believe is second to none.

This allows us to react to even the largest of new business opportunities in a sole supplier role, and with a customer renewal rate which is the envy of our competitors.

Role
We are currently recruiting for a Breakdown Controller to join our team based at our Head Office in Coventry.

The main requirements of this role are to ensure that vehicle breakdowns, defects and tyre incidents are managed on a best cost, service level and quality basis.

To ensure incidents are in the first instance fully evaluated before the appropriate course of action is applied.

You will be working in an office environment where you will provide technical support to customers, both internal and external, over the telephone.

Effective communication is key to ensure vehicle issues are resolved allowing our customers to be on the road as much as possible.

Delivery of cost effective breakdown and tyre solutions to satisfy customer needs within Fraikin maintenance budgets and agreed customer service KPIs.
Adhere to all statutory requirement regarding fire, health, safety and hygiene.
Participate in cross / multi skilled training within your department or other departments as deemed appropriate by your Manager.
Carry out any reasonable instruction as directed by a Manager [or Director]
Deal with all internal and external customers in a professional and courteous manner at all times.
Maintain a high level of dress and appearance at all times adhering to PPE where the role requires this.
Attend any training sessions as requested and adhere to all company regulations.
From time to time you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.

Reward Package

Negotiable Salary up to £27,000 (gross) per annum (depending on experience)
Adhoc Overtime
22 days annual leave + bank holidays
Additional days holiday up to 25 days with service
Pension Scheme
Perkbox
Life Assurance
Employee Assistance Programme
Training & Development Opportunities
Free Parking
Service Awards

Requirements:

Time served as an LGV technician and or workshop controller with an extensive knowledge of maintenance standards for LGV and HGV vehicles, along with previous experience of breakdown and tyre management.
The Job holder will have previous experience (or similar) within a high pressure control room environment dealing with emergency and nonemergency vehicle assistance.
Knowledge and understanding of supporting legal and legislation requirements related to the tyre and breakdown incident management regulations e.g. PAS4
An excellent communicator at all levels.
Team player with excellent work ethic.
Driven to succeed.
Adaptable to change.
Good at problem solving & able to organise work load.