- Undertaking requirement gathering, collaborating with the relevant stakeholders to understand user needs, regulatory requirements, and organisational objectives.
- Designing and documenting solutions to meet the identified requirements, creating system architectures, data models, user interfaces, and workflow diagrams.
- Collaborating with developers to implement system changes and enhancements, writing code, configuring software, and integrating third-party tools.
- Developing test plans and procedures to ensure that the system meets specified requirements.
- Where necessary, providing training and technical support to end-users and system administrators.
- Monitoring system performance, identifying opportunities for improvement, troubleshooting issues, and optimising system configurations.
- Maintaining accurate and up-to-date documentation of system configurations, processes, and procedures.
- Implementing controls and audit trails to ensure systems comply with security regulations.
- Identifying opportunities to enhance system functionality, improve user experience, and increase efficiency.
- Proficiency is case management system configuration.
- Familiarity with system analysis and design methodologies.
- Strong analytical and problem-solving skills.
- Experience undertaking business analysis and requirements gathering work.
- Experience developing web-based applications.
- Excellent communication skills, with experience of managing external stakeholders/clients, documenting requirements, and presenting technical information in a clear and understandable manner.
- Experience of operating within the legal sector.
- Familiarity with the ShareDo platform would be advantageous or alternatively experience of configurating a similar case management system such as Proclaim.
- Experience of operating within the legal sector.
- Bachelor's degree in computer science, information technology, engineering, or a related field.
- Attractive base salary commensurate with experience.
- 25 days holiday rising an extra day a year up to 30 days.
- Flexible/Hybrid working.
- Cycle to work scheme.
- Employee Assistance Programme.
- Employee benefit program, allowing access to over 9000 discounts and benefits on everything from gym memberships and travel to entertainment and shopping.
Case Management System Analyst - Leeds, United Kingdom - Abstract Group
Description
Job Description
ABOUT US
As a Cloud-First Digital Solutions provider, Abstract build and deliver innovative, stand-out services that enable our clients to operate effectively and competitively in their markets. Our services, include software development, data analytics, digital transformation, and talent solutions. Our dynamic team of experts thrives on pushing the boundaries of technology to deliver exceptional value to our clients.
We transform business models, operational processes, and user experience with the help of innovation-led enterprise solutions, unlocking the true value of people, data, and processes.
Our solutions enable organisations to improve performance, reduce risk, increase sustainability, and drive out inefficiencies. Our pedigree centres on value creation through technology strategy development, product roadmap acceleration and ensuring scalability of underpinning architectures.
THE ROLE
With a significant track record of working with clients in the legal sector, our activity in this area is growing and we are now looking for a Case Management System Analyst to join the team The Case Management System Analyst will be responsible for the development of our clients' case management systems, supporting with case management system migrations and building workflows. This is a hybrid role involving development and business analysis, requiring collaboration with cross-functional project teams, understanding business requirements, and the implementation of innovative solutions to optimise case processing.
RESPONSIBILITIES
REQUIRED EXPERIENCE / SKILLS
BENEFITS