Online Sales Coordinator - Greater London, United Kingdom - Halcyon Gallery
Description
Job Description
Founded in 1982, Halcyon Gallery specialises in modern and contemporary art working closely with emerging and established international artists. From its inception, Halcyon Gallery has championed painters and sculptors who display exceptional talent, technical skill and intrinsic creativity and with whom we have worked to produce world-class art exhibitions that translate to a global audience.
We are currently recruiting an Online Sales Administrator/Coordinator to assist the Online Sales team with all online enquiries through a variety of platforms.
Responsibilities:
● Control of central inbox and social media platform inboxes answering questions and redirecting
as necessary
● Answering telephone enquiries and resolving or escalating to the appropriate team member in the
gallery
● Act as the conduit between enquiries and the Sales Team
● Client research, managing information and ensuring fully updated CRM
● Intelligent and thoughtful relationship management for clients
● Strategic planning, offering suggestions and making improvements to Client Services
● Recognition of where and how to escalate high value enquiries and seamless management of
related questions
● Filter, manage and qualify correspondence, cross-check with the existing database and research
if necessary
● Conduct analysis on enquiries, extract useful data and information
● Maintain an exemplary working knowledge of the gallery and its current, historical and upcoming
exhibitions
● As the role progresses, an involvement in marketing and in sales where crossover exists
● Manage senior stakeholder relationships and take a hands on approach to relying information
and handling clients both in person and over the phone/email.
Requirements:
● Online enquiry administration/coordination experience (6 months+) gained within a luxury product business
● Use of Google Workspace, particularly an in-depth knowledge of Google Sheets
● Digital marketing skills advantageous
● Experience in delivering exemplary customer service to UHNW individuals
● Excellent telephone manner
● Resourcefulness and research skills, a real self-starter
● Problem-solving ability, a calm and professional demeanour at all times
● Acute attention to detail and pride in the position
● A vocational background or keen interest in modern and contemporary art is essential
Please note that we cannot provide visa sponsorship for this role.
Please do not message the job poster directly about the role, simply apply.
Due to the volume of applications we receive, we cannot respond to each applicant individually.
If you have not been contacted within 10 working days please assume your application will not be progressed.
Thank you