Property Claims Processor - Boston Spa, United Kingdom - Allied Westminster (Insurance Services) Ltd

Description

Allied Westminster is a leading financial services firm with offices in Boston Spa, Yorkshire and Stirling, Scotland. We are proud to be the UK's largest provider of Village Hall insurance, serving thousands of clients nationwide. Our customers continue to choose us year after year, with a significant number having remained loyal for as long as our most dedicated staff members, accumulating over two decades of unwavering commitment. We offer outstanding customer support through various channels, including email, phone, and postal services, all supported by our state-of-the-art customer record management systems.

Tasks

Responsibilities:

• Communicate with customers via phone, email, and post.
• Perform administrative tasks related to Claims handling, and dealing with general queries related to Renewals, New Business, Mid Term Adjustments after training.
• Communicate with insurers, RICS surveyors, Loss Adjustors.
• Handle and respond to product queries from clients efficiently and accurately.
• Collaborate within a team to provide the necessary support to our valued customers.

Requirements

Skills and Experience Required:

• Essential experience in property-related insurance, in either underwriting, policy administration or claims.
• Confident communication skills, both written and verbal.
• Previous office-based, customer focused experience is essential.
• A positive attitude and ability to provide clear information to customers over the telephone.
• Proficiency in navigating IT systems for administration tasks.
• Excellent attention to detail.
• Strong organisational skills.
• Strong customer service skills.

Benefits

What We Offer:

• Join a team of friendly and highly professional colleagues, many of whom have dedicated up to 20 years of service to Allied Westminster, with most having over a decade of experience.
• Annual salary reviews and bonuses for staff who exceed expectations.
• Convenient onsite parking.
• Located just 50 yards from a bus route.
• Holiday entitlement of 28 days, inclusive of public/bank holidays, with an additional 1 day added for every 2 full years of employment.
• Pension scheme.
• Training and support to obtain CII qualifications, or more if already achieved.

Please email a CV and covering letter. If shortlisted you will initially be invited to an online Teams/Zoom interview with one of our Directors and a Manager where we will seek to find common ground to move thjings forward.

Allied Westminster is a leading UK-based insurance company, specialising in bespoke solutions for communities and niche markets. Our premier product, "VillageGuard," stands out as the top choice for village hall insurance, offering comprehensive coverage tailored to their unique needs, including buildings, contents, public liability, and trustee indemnity insurance. Our customer-focused approach, adherence to the Financial Conduct Authority (FCA) regulations, and dedication to risk management and client education distinguish us in providing specialised insurance for village halls and community facilities.