Customer Assistant - Bury St Edmunds, Suffolk, United Kingdom - Marks and Spencer

Marks and Spencer Bury St Edmunds, Suffolk, United Kingdom

1 week ago

Part time

Description

All the details

Customer Assistant - Travel Money

You must be over 18 to apply for this position.

Work Pattern:

Tuesday 15:00 - 19:00
Thursday 15:00 - 19:00
Sunday - 10:00 - 14:00

Purpose

To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time

Champion new ways of working within stores through an open mindset and positive attitude

Complete tasks and processes that deliver best in town' standards

Serve and sell across all Travel Money and other service channels brilliantly well

Be the voice of our customer to help us continually improve

Key Accountabilities

Demonstrate a genuine interest in your customers and build good relationships

Serve our customers efficiently and brilliantly well

Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence

Own your own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services help our customers

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and the part you play

Complete all Travel Money tasks with pace, accuracy and in line with procedures

Follow safe, legal and financial crime working practices

Key Capabilities

Understands how M&S operates, it's strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things and suggests improvements

Effective at communicating; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges, recovering quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

Contributing to store profitability

Work to get things done right first time within timescales

Comprehensive knowledge of Travel Money channels

Good level of product knowledge and other services

Up to date knowledge of the commercial operation and brilliant basics

Good level of digital capability and use of digital tools and applications

Understand customer needs and spot selling opportunities to delight

Adapting to change

Flexible and able to learn quick.

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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