- Requesting the transfer of diagnostic images and reports to support clinical care
- To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team.
- Create RTT documentation and other enclosures to support onward referral to hospital
- To monitor patient's pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients.
- Deal with telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties
- Provide information and advice to service users, verbally and/or in writing
- To act in accordance with the Service in processing new referrals, this includes but is not limited to: allocating referrals, inputting data into appropriate platforms, to create and action triage outcomes as required.
- To assist with the allocation of patients and entering patient details into appropriate health care professionals'
- To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary.
- To regularly access the generic email systems, responding to all queries.
Recruitment Advisor - London, United Kingdom - Central and North West London NHS Foundation Trust
Description
Job overview
An exciting opportunity has arisen for a senior administrator to support the Community Musculoskeletal (MSK) team in Ealing. The MSK service is a large and fast paced, high quality service with approximately 30,000 referrals a year. The service is central to the residents of Ealing and provides excellent MSK assessment and treatment as well as onward referral. This post is critical to the MSK team providing medical secretarial expertise for the specialist MSK team as well as other administrative support.
The post is based in the MSK administrative hub at Clayponds Hospital, (travel between community sites may be required on an adhoc basis). Previous secretarial experience is desirable but not essential as training will be provided if required, however good typing speed and attention to detail is essential. The post holder will be required to link with clinical staff including advanced physiotherapy practitioners and medical consultants, and will be expected to interface with a range of other clinical services including radiology, neurosurgery, orthopaedics, rheumatology, pain management and general practice.
If you are an experienced secretary looking for a change and looking to work with a great team this role is for you.
Main duties of the job
To provide high quality administrative support to the above clinical service(s) within ECP. The key priority for this role is the provision of medical secretarial support for the MSK clinical service team.
The role may require processing of referrals and requires the postholder to provide a range of administrative duties to support delivery of team objectives. Liaising with service users, carers, health professionals and team members, the post holder will ensure that an efficient, high standard of communication is carried out at all times.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Working for our organisation
Through our 24-hour rehabilitation ethos, our skilled team aims to empower our patients to achieve goals that are meaningful to them, in the face of illness, injury or disability.
where compassion, respect, trust, support and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community
To provide a flexible and integrated administration function across the London Borough of Ealing to meet the needs of all the ECP patients and the service delivery .
Detailed job description and main responsibilities
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download