Claims Administrator - Windsor, United Kingdom - Neilson Financial Services

Neilson Financial Services

Verified Company

Windsor, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role:

The Claims Administrator performs all core activities within the team, demonstrating dedication, a detail-oriented approach and providing outstanding and memorable service to claimants.

You will be responsible for efficiently processing and managing life insurance claims, ensuring our policyholders receive timely and accurate support during difficult times.

You will also deal with all claims fairly and promptly and in accordance with regulatory requirements and business values and plays a critical role in upholding our commitment to exceptional customer service.

Duties & Responsibilities:

Personally handle all aspects of the Claims process, liaising with Customers, internal teams, and external stakeholders as necessary
Ensure all logs are updated accurately and on time
Plan, organise and prioritise workloads to meet agreed service levels
Assess the individual set of circumstances to each case assigned
Liaise with the customer on an ongoing basis (both by phone and through written correspondence) keeping them informed of the progress of the case
Liaise with other business areas where relevant and maintain records of all correspondence, decisions, and rationale
Manage and liaise with external stakeholders where appropriate as well as compiling case files and relevant information required
Keeping up to date with product knowledge
Providing feedback to other teams in the business and within the team
Proactively review/challenge current processes and suggest ways to improve the customer journey

Experience:

Minimum requirements:

3+ years' experience in insurance claims handling (preferred)
Excellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards
Extensive customer service experience
Demonstrable analytical skills, attention to detail capabilities, the ability to maintain accurate records
Proficient computer skills
Working knowledge of regulatory and compliance requirements in Financial Services

Highly Desirable requirements:

Working knowledge of UK life insurance policies, regulations, and industry standards
Knowledge of practice and procedures in a highly regulated Financial Services environment
Experience in working with external stakeholders as part of the claims handling process
Knowledge of medical terminology is a plus.