Customer Service Team Leader - Burton-On-Trent, United Kingdom - Uniting People

Uniting People
Uniting People
Verified Company
Burton-On-Trent, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Salary:
£28,000


Hours:
Mainly Monday to Friday (Occasional Weekend) 40 hours per week


Location:
Burton

We are recruiting for an experience Team Leader with proven coaching experience.

You will be joining a leading healthcare company helping customer advisors to provide a first-class service to patients, hospitals, specialist centres and patient family members.


Role:


  • Analyse performance utilising management information to improve performance
  • Training, developing and coaching team members to reach their full potential in delivering excellent service
  • Recognising and rewarding the right behaviors, while encouraging and celebrating team success
  • Identify ways of improving the quality and productivity of the team
  • Ensure effective and consistent communication throughout the team, encourage feedback and insight in order to enhance the patient experience
  • Carry out regular 121's

Required Skills:


  • Worked within a call centre or regulated environment
  • Lead or coached a team
  • Good negotiating skills
  • Able to deal with challenging situations
  • Target focused

Job Types:
Full-time, Permanent


Salary:
£28,000
.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift

Work Location:
One location
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