Service Support Administrator - Redditch, United Kingdom - Solotech Inc.

Solotech Inc.

Verified Company

Redditch, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Agencies

:

kindly refer to our website on how to proceed._

Solotech are looking for a Service Administrator, the role involves administering all spare part requirements for the service and support team.

Maintaining and adding to the electronic spare parts database and ensuring all stock levels are correctly maintained.

In addition, the role will include the co-ordination of all returns and RMA requests for the sales and systems integration team and the service and support team.

The role is also required to provide absence cover for the service and systems support team administrator

Why Solotech?

To take your career to the next level As a global leader in
live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals.

Our ambition? To deliver spectacular experiences worldwide.

Your day will look like this:

Ordering and procurement of spare parts, consumables, tools and equipment required for the service and support team and generating related paperwork in accordance with Solotech policies and procedures.
Administration of all return merchandise authorisations (RMA's) and returns to suppliers, manufacturers and their approved service agents for repair or replacement both within and outside standard manufacturer warranty.
Generation of all paperwork in accordance with manufacturer/supplier requirements and Solotech policies and procedures.
Quoting and advising clients on repair costs relating to any external repairs carried out by the manufacturer or their approved service agent.
Monitor and maintain the spare parts database with respect to service and support spares and ensure correct levels of stock are maintained and that the stock is correctly organised and stored in the relevant location.
Effectively manage own workloads to ensure all activities are successfully managed to conclusion with anything outstanding identified and reported along the correct channels.
Responsible for safe working practices.
Responsible for immediately reporting to managers any anomalies, lost, stolen or damaged equipment or spare parts.
Identify improvements to performance and processes and working with managers to implement them.

Customer and Relationship Management

Maintaining good communications with other department and external clients and suppliers alike in a clear and effective manner.
Ability to work effectively as a member of a team, developing and maintaining positive working relationships with all key departments, clients and suppliers at all levels.
Adhere to Solotech service standards and handle all communication in accordance with Solotech core standards of behaviour.
Liaise with clients and other business partners to provide effective support and deal with queries.
Monitor and update spare parts database with all current costs and the point of order.
Identify ways to improve cost effectiveness and, where appropriate, assist in the service and support team generating income
Other reasonable tasks as requested by the manager
A strong ambassador for Solotech values

Level of education:

5 GCSE's A* C / or equivalent) or equivalent working experience

Work Experience:

Working knowledge of the proaudio industry or associated markets will be advantageous
Minimum of 1 years working in a similar role
.

Professional requirements:

Right to work and remain in the UK
Ability to read and understand service manuals
Excellent team member skills/attitude
Ability to interact with and work closely people of all professional levels in a pleasant professional manner
Good working knowledge of MS Office software as well as ability to use databases
Ability to meet deadlines and remain calm under pressure
Flexible and adaptable

Preferred Skills/experience

A working knowledge of electronic components, consumables and spare parts.
A working knowledge of stock systems and databases.

Our offer to you:

Competitive Medical Cash Plan
Employee Assistance Program

:

free counselling, legal support & 24.7 help line

Opportunities for training and career advancement
Pension plan with employer contribution
Cycle to Work Scheme

Your day will look like this:

Ordering and procurement of spare parts, consumables, tools and equipment required for the service and support team and generating related paperwork in accordance with Solotech policies and procedures.
Administration of all return merchandise authorisations (RMA's) and returns to suppliers, manufacturers and their approved service agents for repair or replacement both within and outside standard manufacturer warranty.
Generation of all paperwork in accordance with manufacturer/supplier requirements and Solotech policies and procedures.
Quoting and advising clients on repair costs relating to any external repairs carried out by the manufacturer or their approved service agent.
Monitor and mai