Client Services Coordinator - London, United Kingdom - Schillings

Schillings
Schillings
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Schillings
We all have a right to privacy its a universal human right enshrined in law.

In a world where fiction can appear as fact, we fight passionately against breaches of privacy, attacks on reputation and threats to security.

Its what makes us tick.

We believe the law is the best and fairest tool available to establish truth. But we also know it can require an army of skills to put things right when crisis hits.

Thats why we are the only business in the world to deploy under one roof media experts, litigators, experts from military intelligence, former investigative journalists, security specialists, digital forensic experts and senior people from the military and government.

These specialists are supported by a fantastic group of business services professionals:
our Clients & Markets; IT; HR; Finance; Client Services (Reception); and Compliance teams.


Job Title:
Client Services Coordinator


Accountable to:
Client Services Manager


Hours:
Rotating shift pattern (8am 5pm or 9am 6pm)


Job Purpose:


This role sits within our Front of House team and will be tasked with delivering exceptional client facing services relating to our meeting rooms and internal services to staff members to ensure the office always runs smoothly and efficiently.


Responsibilities:


  • Managing office assistant and providing holiday and sickness cover
  • Responding to all enquiries in a timely, efficient and effective manner.
  • Act as the hub for staff enquiries, requests
  • Dealing with incoming/outgoing post
  • Seek out opportunities to improve ways of working.
  • Meet and greet clients/guests. Provide refreshments on arrival and ensure all needs are met and alert appropriate staff member of their guest arrival.
  • Managing meeting room diaries, ensuring everything runs smoothly throughout the day.
  • Ensuring all meeting rooms, reception area always look presentable.
  • Ordering catering including evening drinks receptions, training sessions, client meetings etc.
  • Liaising and working closely with office assistant and offering support where needed
  • Creating and regularly reviewing Client Services SLAs
  • Completing monthly credit card statement and overseeing/authorising spend
  • Arranging all departments annual and monthly duty cover rotas (Legal, Intel and Partners)
  • Conducting new starter inductions for the department
  • Overseeing reception and ensuring excellent service is provided throughout.
  • Responsible for business card stock for the firm and all other branded stationery
  • Advising Moneypenny (virtual switchboard service) of leavers, new starters, duty person etc)
  • Providing coverage and helping office assistant on busy periods (assisting with liaising with suppliers, setting up meeting rooms, placing stationery/refreshments orders, booking taxis/couriers)
  • Acting as fire warden for the office
  • Assisting Client Services Manager with projects
  • Other ad hoc reception duties

Knowledge and Experience:


  • Reliable and trustworthy with a great work ethic
  • Flexible
  • Previous reception experience is a must.
  • Excellent communication skills
  • Extremely well presented and articulate
  • Attention to detail.
  • Confident using Microsoft Word and Outlook
  • Ability to treat all internal members of staff as clients.
years' experience in a similar role is essential.


Life at Schillings
Given our audacious (and successful) business strategy, it is not surprising that Schillings has a very strong culture. The atmosphere is highly collaborative and focussed on excellence.

We have worked hard over the years to develop a coaching culture and are remarkably non-hierarchical, especially given our roots as a law firm.

Schillings has adopted a set of values to put at the heart of this change and they reflect the intention and tenor of our ambitious plans.


They are:
Innovative; Bold; United; and Excellent.

Our client list speaks for the outstanding results that have been delivered over many years and the task now is to grow without losing any of the commitment to delivering for clients or the service ethos.

Finding people who share our values and can thrive in this environment is key to our success.
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