Automotive Manager - Barnstaple, Devon, United Kingdom - Vertu Motors

Description

Vertu Motors BMW Barnstaple We are recruiting an Aftersales Manager to join our outstanding team at our Vertu Motors BMW Barnstaple dealership.

As the Aftersales Manager, you will be managing a team of Technicians, Service and Parts Advisors, helping them to achieve the highest standards of customer satisfaction our customers require.

The main duties of the role are to:
Monitor and control costs in line with the business plan, whilst maintaining quality standards and Customer service. Ensure accurate collection and recording of customer data in line with Group standards.

Monitor colleague performance Train and coach colleagues to support their success Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.

You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency.

You must have strong leadership and people management skills as your primary focus is to lead your team to deliver their business objectives.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity & Paternity Apply today to be considered for this role We may also conduct a criminal record check and a driving license check.

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