Executive Assistant - Stevenage, United Kingdom - East and North Herts NHS Trust

    East and North Herts NHS Trust
    East and North Herts NHS Trust Stevenage, United Kingdom

    2 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    We are recruiting for an Executive Assistantwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

    This is a fixed-term contract for 12 months maternity cover. You will be expected to support the Chief Executive and Chief Nurse.

    This will include secretarial, administrative, and clerical support such as diary management, preparing presentations, meeting management including agenda preparation, note/minute taking and production of action plans.

    Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond

    Main duties of the job

    Recognise the importance, confidential and sensitivity of issues and at all times act using the utmost discretion.

    Communicate with tact, understanding and discretion with members of the public/patients/carers when dealing with enquiries/complaints.

    Act as first point of contact for all communications and deal with all such communications appropriately, including exchange of sensitive information.

    Respond to all queries, correspondence, and telephone calls in a timely and professional manner.

    Initiate action where possible and report progress as appropriate.

    Employ judgement to ensure that messages and actions are prioritised and brought to the attention of the senior management team with any relevant supporting information.

    About us

    At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

    We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

    • We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

    We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

    Job description

    Job responsibilities

    Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

    Person Specification

    Qualifications/Training

    Essential

  • Able to demonstrate a good level of general education to Grade C and above GCSE level in Mathematics and English or equivalent
  • RSA III or equivalent and/or Word Processing
  • NVQ Level 3 Administration qualification or equivalent
  • Advanced IT Skills in MS Office, including MS Outlook & MS Teams

    • Desirable

  • Audio Typing
  • Secretarial qualifications
  • Minute taking qualification

    • Previous Experience

    Essential

  • Substantial experience in use of IT systems Word, internet, Excel, Y PowerPoint, MS Outlook & MS Teams
  • Experience of working to tight deadlines and under pressure
  • Experience of negotiating and obtaining information
  • Experience of analysing and presenting data
  • Previous experience of working as a Personal Assistant
  • Experience of working in the NHS

    • Desirable

  • Experience of line management
  • Previous experience of supporting at Director Level

    • Skills

    Essential

  • Ability to work as part of a multidisciplinary team and establish good working relationships at all levels
  • Ability to arrange and minute meetings, develop agendas and supporting documents, chase actions etc
  • Ability to work and act on own initiative
  • Ability to demonstrate excellent communication skills both verbal and written
  • Ability to work to tight deadlines and under pressure
  • Ability to complete tasks and projects on time and to a high standard, demonstrating a can-do attitude
  • Excellent organisational skills
  • Proactive - to anticipate difficulties and deal with them with minimal reference to the Directors
  • Ability to work in a highly demanding and pressurised environment
  • Ability to deal with challenging situations
  • Ability to manage and organise own workload
  • Regularly demonstrates a positive attitude and is patient focused ensuring that the needs of our patients are maintained and managed appropriately

    • Other Requirements

    Essential

  • Willingness to work flexibly
  • Ability to provide evidence of full COVID-19 vaccination status or evidence of formal medical exemption through the NHS Covid Pass process
  • Understanding of, and commitment to, equality, diversity
  • Role model our Trust values every day
  • Resilience