Aftersales Advisor - Worksop, United Kingdom - Recra Consulting

Recra Consulting

Verified Company

Worksop, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Recra is working in partnership with a reputable and well-established fleet management company who are keen to add an Aftersales Advisor to their team in Worksop.

The role of the Aftersales Advisor is to act as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded.

Comply with company Safety, Health and Environmental policies at all times.
Handle telephone inquiries, answering the phone in a friendly and open manner using the company standard greeting.
Plan work by running ADP service due reports, checking customer data quality, and arranging work with customers, capturing mileage via C200 or verbally.
Create job cards, check for existing parts and service WIPs and campaigns, consult with customers and follow through to completion. Load job into Customer Compliance System.
Agree with the customer and workshop who will pay for the work
Retail / Warranty / Contract.
Check account detail and level of credit left, obtain authorization, and obtain order numbers from customers.
Maximise service and parts profitability through the use of professional sales techniques.
Load workshop schedule to maximize workshop capacity utilization.
If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP.
Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
Meet and greet all customers on arrival in a professional and friendly manner.
Check vehicles in and out via Workshop Loading in ADP.
Excellent customer service skills
Able to build good relationships internally and externally
Basic technical understanding of products
Understanding of Operators Licence Laws and Regulations
Knowledge of the Autoline system (nonessential) (Kerridge)
Negotiation skills (negotiate with the customer)
Able to negotiate effectively with the aim of reaching an agreement with customers
Highly organized & proven administration skills
Ability to work under pressure and without supervision
PC literate competent user of MS Office and able to quickly learn new software packages
Able to work as a team player and multitask within a busy department