Senior IT Service Manager - Bristol, United Kingdom - Reed Talent Solutions

Reed Talent Solutions
Reed Talent Solutions
Verified Company
Bristol, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description


**About the role

**In this role, you will have the opportunity to: - Support the delivery of the IT Service Management strategy and support effective decision making.

  • Lead a team of IT Service Managers to ensure high quality work is delivered that meets the needs of the business.
  • Manage the planning, implementation, control, review and audit of service provision, to meet customer business requirements and operate continuous improvement.
  • Manage change to the service infrastructure including service assets, configuration items and associated documentation.
**Person specification

  • Experience of delivering IT Service Change projects or managing IT networks across an organisation with an understanding of the relevant IT activities
  • Wide range experience, managing and influencing stakeholders at all levels
  • Extensive experience managing a team with a variety of technical and nontechnical stakeholders
In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

  • Service Delivery and Operations (Expert)
  • Information Assurance (Awareness)
  • Leadership (CSBC 4)
  • Communicating and Influencing (CSBC 4)
**Benefits

**We're pleased to offer a generous benefits package to support everything from your work-life balance to your bank balance, including: - 25 days' holiday a year, plus 1 day a year up to 30 days, 8 bank holidays and a day off for the King's birthday

  • A marketleading employer pension contribution of around 27 percent, an annual performancebased bonus, and recognition awards
  • Flexible and hybrid working wherever possible, to support your worklife balance (though some attendance to the stated site is required)
  • Access to specialist training and funded professional qualifications, with plenty of opportunities and support for progression
  • A huge range of discounts including retail, sports, leisure, restaurants, gifts, days out, holidays, cinema, motoring, insurance, health care, gym memberships, and more
  • Up to six days of paid leave a year for volunteering
  • Enhanced maternity, adoption, and shared parental leave schemes, offering 100% pay for 26 weeks (after a qualifying period)
  • We champion a diverse and inclusive environment, where everyone can be themselves and give their best. We believe that by harnessing the power of different ideas, experiences, and perspectives, we can achieve our ambitions, together. If you have a disabilityor additional need that requires accommodation, please let us know.
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