Housing Options Officer Team Leader - London, United Kingdom - iWork Recruitment Limited
Description
Contract to start until with a possible extension.MAIN PURPOSE OF JOB
To ensure that all performance targets are met.
To promote the profile of the Client's services and ensure high levels of customer satisfaction
To meet the Client's customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.
Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided.
To facilitate customer involvement in service planning, delivery and review and put the customer at the centre of everything that we do.
To demonstrate a passionate "can-do" attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Client's profile based on excellent communication skills.
To work with service users to ensure that they are able to exercise maximum choice in the way in which the Client delivers services.
As a member of the team, contribute to the development of the wider Service area and other relevant workforce plans and strategies, in line with Client priorities.
To liaise with other relevant sections, departments and agencies in order to promote joint-working practices and review policies and procedures.
Contribute to a highly motivated team that works together to achieve performance goals.
To produce and present reports and presentations for a wide range of audiences. ∙ To convene and attend professionals meetings, panels, case conferences, etc.
To develop and implement processes and systems for the effective recording and management of records, data and information.
To provide data and trend analysis as required with conclusions and recommendations.
Influence service strategy and development and keeps staff informed of information that affects them.
Encourages and actively engages in positive cross directorate communications and team working.
To produce high quality information and advice material for landlords, private sector occupiers, Client Members, members of the public and a range of internal/external agencies.
Knowledge, Qualifications
Detailed knowledge of local authority legal obligations under the Housing Act 1996, Part VII, Homelessness Act 2002 and the Homelessness Code of Guidance for Local Authorities.
An understanding of the needs of homeless households
Knowledge of housing and welfare benefits
Experience
Experience of leading a busy frontline housing advice and/or homelessness service or similar and/or significant technical experience
(T2)
Experience of working in a busy front line public sector housing team or similar
Experience of partnership working and influencing and negotiating to achieve successful outcomes
(T2)
Behaviours and Competencies:
Ability to work with others, whilst providing clear leadership, motivating others to achieve excellent performance
.(T2)
Ability to work with others, and is motivated to achieve excellent performance.
Has the ability to understand and assimilate complex case law, and translate that information into innovation in practice and management.
Ability to work passionately, flexibly, innovatively, taking ownership to ensure targets are achieved
Has excellent administration and organisational skills and is able to produce reports and other information for a variety of audiences.
Recognises the importance of politics and adapts management approach appropriately
(T2)
Strong interpersonal and communication skills, the ability to establish effective negotiation skills and working relationships throughout the organisation and with partners, suppliers and contractors
The ability to service and chair meetings with relevant partners and other stakeholders.
Displays a commitment to own personal development and learning
RQ
Salary:
£22.26 per hour
Schedule:
- Monday to Friday
Work Location:
One location
Reference ID:
RQ
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