- Hit or exceed monthly targets on buyer offers and KPIs on listings.
- To handle customer enquiries in a professional and supportive manner, displaying product knowledge and regulatory expertise.
- Log all customer contacts, maintaining accurate records using the appropriate database and case management systems relating to resales and interim staircasing.
- Collate audit-compliant application packs, carry out relevant checks on buyer's credit history and follow anti-money laundering procedures.
- Effectively manage resales and interim staircasing caseload and help to achieve or exceed the resales and interim staircasing targets.
- Ensure that all activities are progressed in accordance with MTVH resales and interim staircasing policies and procedures.
- Support customers during the resales and interim staircasing process by providing effective advice on the procedure and keeping the customer updated.
- Provide effective advice and interpretation of leases and home ownership issues to stakeholders.
- Offer marketing advice and expertise, ensuring compliance with CPR and Homes England capital funding requirements.
- Ensure that customer data is held in compliance with GDPR and best practice.
- Proven experience in providing excellent customer service to all stakeholders.
- Experience in working to achieve monthly sales targets and manage a pipeline of clients.
- Evidence of championing customer service and innovation.
- Flexible approach and commitment to Equal Opportunities.
- Demonstrable continuous business improvement philosophy.
- Providing sales and agency services to third parties and customers.
- Demonstrable understanding of property resales & interim staircasing processes.
- Practical knowledge of Shared Ownership products and money laundering regulations.
- Ability to interpret leases and have legal knowledge of Home Ownership products.
- Ability to work with minimum supervision and tight deadlines.
- Ability to interpret financial information and knowledge of financial assessments.
- Ability to use a range of IT systems.
- Understanding of mortgages and mortgage market.
- Educated to GCSE level C or equivalent work experience.
- 28 days annual leave plus 8 bank holidays per year
- 2 volunteering days per year for community support
- An additional 'Beliefs day' once a year
- Enhanced pension with matched contributions of up to 9%
- Life assurance cover 3 x your salary
- Health cash plan scheme for everyday healthcare needs
- Tenancy deposit – interest-free loan for rental deposits
- Access to learning and training opportunities
- Colleague virtual social platform for networking
- Career progression opportunities and mentoring programme
- Commitment to colleague wellbeing
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Resales Consultant - London, United Kingdom - Metropolitan Thames Valley
Description
Job Title: Resales Consultant
Job Type: Fixed-term contract until the 19th of May 2025 to cover Maternity Leave
Location: Farringdon, London
Salary: £37,565
The role of Resales Consultant involves the following key responsibilities:
What you'll need to succeed:
Please note: we do not currently offer visa sponsorship.
What's in it for you?
Our benefits include:
About us
Learn more about our benefits and organisation through the attached document.
Our promise
At Metropolitan Thames Valley Housing (MTVH), we promote equality, diversity, and inclusion, striving to 'Serve people better every day'. We support and develop our diverse employees and communities.
We aim for a supportive environment where all employees and customers can be themselves, challenging non-inclusive behaviors and prioritizing wellbeing.
Our core values of Dare, Care, and Collaborate showcase our focus on people and social problem-solving!
We may close this vacancy early if a suitable candidate is found, so complete your application promptly to avoid missing out.
