Ooh-contact Centre Team Leader - Leicester, United Kingdom - Adecco UK

Adecco UK

Verified Company

Leicester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SERVICE TEAM LEADER (Out of hours)

Permanent, LE1,

Mon-Fri 6pm-2am

£26,700 p/a+£2,000 shift allowance, benefits+free car parking

Duties:

Coaching & feedback, identifying challenges to overcome & opportunities to improve.
Monthly 121 meetings with team members, focusing on KPIs, behaviours, continuous improvement, development and business updates.
Conducting RTW interviews/ managing positive attendance, Performance Management sessions, Probation Review meetings & Personal Development Reviews, Disciplinary meetings and also assisting the broader leadership team in these areas.
You must have teamleader/supervisory skills for this role

CLICK & APPLY ASAP
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sayma Miah