- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand
- The opportunity to join and learn within a team that's as driven as they are supportive
- 23 days annual leave plus allowance for any bank holidays
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme with a 3% employer contribution
Customer Advisor - Melton Mowbray, United Kingdom - The AA
Description
This is the job
Position: Prestige Customer Advisor
Salary: £22,369
Location: Melton Mowbray
Workstyle: Office based until fully trained then Dynamic working between the office and home
Contract: Permanent Full-time
Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 working 1 in 3 Saturdays 09:00 - 14:00
Do you get a kick out of solving problems?
Are you energized by speaking to customers?
Well then, we just might make your day
What will I be doing?
We're looking for someone to become:
A problem solver: you'll understand incoming information and make logical decisions quickly and efficiently
An explorer: you'll need be curious and inquisitive; learning new information and applying it quickly
A self-starter: you'll be proactive taking pride and ownership in your work
A composed operator: you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks
Here's what we offer you:
Plus, so much more