User Researcher - United Kingdom - South Gloucestershire Council

Description

How you'll make a difference

The User-centred Design team focuses on helping residents access council services and information via our website and other online platforms.

As our user researcher you will make a difference by being responsible for devising and conducting an ongoing programme of user experience and research activities to support the council's digital transformation, making it more customer-centric.

What you will be doing?

• Day to day, you will use your skills to design, plan and conduct research into what people need from our website and online services.
• You will take a lead role in promoting the value of user research and regularly lead sessions across the organisation to improve understanding of this area.
• It will be your responsibility to ensure that users with a range of needs are engaged in user research and testing.
• You will be required to choose appropriate research methodologies.
• When required, you will present research findings, insights and recommendations back to stakeholders.
• Working with our team of content designers, you will plan content to meet agreed user stories and acceptance criteria.

What we need from you

• We require you to have relevant degree level qualification or equivalent professional experience.
• It is key that you have worked in a collaborative way with content designers, business analysts, and IT development
  teams.
• You must be able to demonstrate your experience of using web analytics and data insights to support your work.
• You will have experience and knowledge of applying qualitative and quantitative user research methods.
• Given the nature of the role, you should understand the diversity of users of government services and designing appropriate research activities to capture their needs.
• You will have knowledge of the Government Digital Service (GDS) standards.

How a career at South Gloucestershire Council is different

• We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance
• We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer , which helps make the greatest long-term difference in work
• As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts , including eye tests, travel, shopping and leisure activities
• We recognise that our diverse team of skilled and dedicated people make us a great place to work and we welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're providing essential services across our internal network to ensure we can fully support our community
• We're positive and forward thinking, always looking for new and innovative ways of working work and we're ambitious about the future
• We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference

We're making a difference, be part of it

For further information, please contact Simon Williams, User-centred Design Manager or