- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit
- Role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues
- Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity
- Create and take ownership of a clear plan to deliver results on time. Accountable for sales and profit targets, giving full consideration to both short and medium term opportunities, you will also ensure budget and payroll are in line with plan
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
- Collaborate with various functions, from B&M to review information in line with trends and requests, fashion workroom to monitor all tailoring needs to concessions to deliver clients requests, you know how build and maintain relationships throughout the business
- Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards
- A sales and service expert. You know how to deliver exceptional service and cultivate client relationships, leading and coaching your team to do the same
- Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
- A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions
- A natural leader. Coaching team members to drive performance and enable change as well as supporting development
- A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate
- Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate
- An example of our values, a trusted and respected colleague
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Shop Manager
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STOCKUP Manchester, United Kingdom*PLEASE READ THE JOB DESCRIPTION BEFORE APPLYING* · We are on the lookout for someone to join our clothing business and further our business via TikTok. You'll be the face of our live shopping channels on Tik Tok, presenting and trying on fashion clothes to the viewers, help the ...
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Senior Personal Shopping Manager
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Zachary Daniels Manchester, United KingdomZachary Daniels are proud to again be working for this incredible brand and business. This role has came about due to the overwhelming success of the Brand in the past few years and the senior management team pushing the boundaries and thinking outside thebox. The company has gon ...
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Kingsley Recruitment Manchester, United KingdomSector: General Practice Surveyor · Job Type: Permanent · Salary: Salary Upon Application (D.O.E.) · Town/City: Manchester · Region: North West · Country: United Kingdom · Reference: AK1382152 · **Overall Purpose of Job** · Due to continued growth and new high-profile instruction ...
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Shop Manager
1 week ago
Zachary Daniels Manchester, United Kingdom £45,000Job Description Store Manager | Manchester City Centre | Fashion | Salary up to £45,000 · Zachary Daniels Retail Recruitment are currently recruiting for a Store Manager for a fashion retailer in Manchester City Centre. You will be the store manager at the forefront of creating ...
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Shop Manager
1 day ago
Moston Lane Appliances Manchester, United Kingdom Full timeAppliance Shop Manager | Manchester | Full Time | £24,000 - £29,000Do you thrive in a fast-paced retail environment? Are you passionate about customer service and leading a team? If so, then this role could be perfect for youSince 1989, our client been at the forefront of providi ...
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Shop Manager
3 weeks ago
Quest Search and Selection Manchester, United KingdomPlease note that you will need to be an EU citizen to apply for this role as its is based in Spain and they cannot provide work visas** · Quest Search & Selection are partnering with one of the leading UK commercial players in Spain who is currently looking for a Store Manager to ...
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Shop Manager
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Priority Recruitment LTD Manchester, United KingdomBasic Salary: £32,672 per annum + Bonus twice a year · Whether you're an experienced Store Manager or well established Assistant Manager, this could be the perfect opportunity to enjoy a role that offers autonomy and a clear, proven progression path · We are looking for someone ...
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Shop Manager
3 weeks ago
Priority Recruitment Manchester, United KingdomStore Manager · Basic Salary: 32,672 per annum + Bonus twice a year · Whether you're an experienced Store Manager or well established Assistant Manager, this could be the perfect opportunity to enjoy a role that offers autonomy and a clear, proven progression path · We are look ...
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Shop Manager
2 weeks ago
Priority Recruitment services Manchester, United KingdomStore Manager · Basic Salary: £32,672 per annum + Bonus twice a year · Whether you're an experienced Store Manager or well established Assistant Manager, this could be the perfect opportunity to enjoy a role that offers autonomy and a clear, proven progression path · We are loo ...
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Shopping Centre Manager
5 days ago
Foundation Recruitment manchester, United KingdomAre you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? Look no further This opportunity is the chance to join a property management company and become the Centre Manager for a bustling scheme on the outskir ...
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Personal Shopping Manager
5 days ago
Selfridges manchester, United Kingdom Full timeJob DescriptionA bit about the role · As a Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is ...
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Shopping Centre Manager
1 week ago
Foundation Recruitment Manchester, United KingdomJob DescriptionAre you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? Look no further This opportunity is the chance to join a property management company and become the Centre Manager for a bustling scheme ...
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Shopping Centre Manager
1 week ago
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Charity Shop Manager
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Shopping Centre Manager
2 weeks ago
Foundation Recruitment Manchester, United KingdomJob Description Are you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? This opportunity is the chance to join a property management company and become the Centre Manager for a bustling scheme on the outskir ...
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Personal Shopping Manager
1 week ago
Selfridges Manchester, United Kingdom PermanentPersonal Shopping Manager · Role Responsibility · As a Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are excepti ...
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Assistant Shop Manager
1 week ago
Workingmums Manchester, United Kingdom £12,600We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Bury . · You will join us on a part-time basis working 21 hours per week on a 12-month fixed-term contract (to include some weekends), and ...
Personal Shopping Manager - manchester, United Kingdom - Selfridges
Description
A bit about the role
As a Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them.
As Personal Shopping Manager you will:
A bit about you
KPIs
Sales - Total OB and concession sales (LY and Plan)
Service – NPS score
People – Absence, turnover, engagement and pulse surveys
Payroll – Cash and percentage to sales
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
