Contact Centre Agent - Stoke-on-Trent, United Kingdom - Advantis

Advantis

Verified Company

Stoke-on-Trent, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location - Stoke-On-Trent

Hours - Business opening hours are between 8am - 7pm Monday to Friday, Saturdays 8:30am - 1pm;

Shifts:
We have a variety of different shift patterns available including both full and part time.

Salary - £21,000 with additional monthly bonus

Here at Advantis we are always looking to grow our teams with talented people, just like you If you are polite, professional and tenacious then we want to hear from you.

The role:

As a Collections Agent you will be responsible for handling inbound and outbound calls to collect overdue payments and arrange payment plans.

To be successful you will use your excellent communication and negotiation skills to reach the best and fair resolution for our customers.

You'll be working in a fast-paced environment where 'first call resolution' lies at the heart of what we do.

It is therefore important you are self-motivated and target driven to ensure we provide the best possible customer journey whilst meeting our clients expectations.

The role is challenging yet rewarding as you'll be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them on the road to financial recovery.

To help you launch your career with Advantis, we will provide in-depth induction training where you will quickly become an expert on the Credit Industry and our clients.

The Skills you'll need:

To demonstrate drive and enthusiasm
Able to project a positive and friendly attitude
Ability to listen effectively and communicate clearly over the telephone
Resilience, tenacity, and ability to working under pressure
Shows selfmotivation and is target focussed
Have GCSE Maths and English grades A-C or equivalent
Ideally up to 1 years' experience within a customer service retail or hospitality role or in another contact centre

The Benefits:

Bonus scheme
Up to 33 days holiday (including bank holidays) and a defined contribution pension
Employee awards, incentives, and events
Employee Assistant Programme
Long service awards
Free onsite parking
Discounted First Bus Travel
The location is only a short walk from Stoke city centre and the train station