Call Centre Agent - Sheffield, United Kingdom - The Curve Group

The Curve Group
The Curve Group
Verified Company
Sheffield, United Kingdom

34 minutes ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Call Centre Agent - Sheffield (Home/Office Based)

Basic Salary of £21,700 with overtime and performance bonus - realistic earning potential of
£28k
37.5 hours a week on a rota between 8am and 8pm Monday-Friday (with an occasional Saturday morning shift)

Hybrid working - 3 in office, 2 from home
Full-Time permanent position


Who are we?


Our client works with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Due to expansion, our client is looking to recruit Call Centre Agents to join the team.

If you are a strong communicator, self-driven and motivated, engaging, and influential; they can offer you a unique career with unlimited earning potential.

Based at our modern and easily accessible offices or working from home, you'll be joining a customer focused team that answers telephone calls relating to debt recovery.


Position

  • You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
  • Handling difficult conversations in a sensitive and professional manner with customers over the telephone
  • Entering accurate records of conversations and payment agreements into a customer database
  • Following processes and guidelines regarding debt collection
  • Working in an open plan, contact centre environment achieving personal and team targets
  • Accurately entering customer payment details into our systems ensuring these are entered correctly first time around

Requirements:


  • Previous experience working in a call centre or credit control type role is important
  • Clear and confident communications skills both writing/data entry and over the telephone
  • Being comfortable working to targets earning more money based on your achievements


  • Strong IT skills

  • They use different technologies and systems and need you to pick these up quickly
  • Happy to make outgoing telephone calls to customers on occasions these can be difficult conversations
  • Problem solving abilities able to ask the right questions to get the information you need
-
Previous collections experience is preferable
If this opportunity is right for you, then hit APPLY right now


Job Types:
Full-time, Permanent


Salary:
£21,700.00-£28,000.00 per year


Benefits:


  • Work from home

Schedule:

  • 8 hour shift

Application question(s):

  • Do you live within a 45minute commute of Sheffield?

Experience:


  • Customer service: 2 years (required)
  • Collections: 1 year (preferred)

Work Location:
Hybrid remote in Sheffield
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