Vehicle Operations Case Handler - Watford, United Kingdom - ARL Recruitment Ltd

Description

Overall objective and scope:

Responsible for daily operational delivery of Rental, Stop Gap and the MOT processes.

Supporting the wider Vehicle Operational team in delivering on team KPIs and process delivery.

Key Duties and responsibilities:

• Assisting Vehicle Operation Executives with Stop Gap and Daily Rental interactions with drivers on the Stop Gap and Rental products, placing rental bookings and managing the rental length including off-hire of bookings as required.
• Interacting with Maintenance Controllers to monitor, review and manage ongoing and problematic cases.
• Responsible for contributing to Vehicle Operations delivery & achievement of all KPIs for operational requirements.
• Responsible for producing weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
• Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufactures.
• Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
• Supplier management to confirm consistent levels of customer service are received by the business.
• Ability to investigate issues and resolve supplier issues.
• Management of internal communications regarding problematic and ongoing vehicle cases to the wider business where required.
• Support in Vehicle Operations Controller activities where required.
• Other ad hoc responsibilities as agreed.

Person Specification:

• Team player
• Self-motivated and eager to provide excellent customer service to internal and external customers.
• A warm, enthusiastic, and outgoing personality
• Excellent communication skills
• Strong attention to detail with excellent organisational skills
• Ability to work well under time restrictions.
• Proficient in Word and Excel