Training Team Lead - Aberdeen, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Aberdeen, United Kingdom

3 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Team Lead to join our specialist training company based in Aberdeen.

Working in a hands on role, you will be responsible for proactively managing the requirements of the client on a day to day basis, ensuring agreed SLA's are constantlymet and all enquiries are dealt with in a professional, timely manner.

Duties and Responsibilities

Manage a team of Training Coordinators/Training Administrators
Work with the TMS Manager
Scotland to design and implement both client and internal KPIs to measure the performance of the team
Look for ways to increase the insource percentage for client accounts
Suggest and implement continuous improvement initiatives
Liaise with the Administration Team to ensure delegates are provided with a first class experience
Be the first point of contact for the client, taking accountability and responsibility for the management of all aspects of course bookings
Deal with client enquiries/complaints in a timely manner
Attend face to face (and virtual) client meetings
Ensure invoicing is completed in line with procedure

Person Specification
You will be a highly motivated, positive, driven individual with a commitment to getting things done.

The client will be at the centre of everything you do, and you will contribute to the growth and success of our business through your skills and experience.

You will have: