- Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
- Manage client's claims including advice on cover and indemnity
- Manage the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage
- Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives
- Input data onto the office systems
- Liaise with Insurers, Loss Adjusters and other third parties regarding the administration of claims
- Provide technical and administrative support to the Broker Account Executive Teams
- Undertake other duties as assigned which are commensurate with the role
- Deal with claims on behalf of carriers on a delegated authority basis where agreements are in place
- Support leadership team on the implementation of best practice, process review and continuous improvement projects
- High level of interpersonal skills – ability to build successful, mutually beneficial business relationships at all levels
- Communication skills – able to communicate with internal and external stakeholders at all levels face to face, over the telephone and in writing
- Strong negotiation skills
- Planning, organisational and time management skills
- Tenacity for problem solving
- Computer literate and thorough understanding of Company software
- Good IT skills in particular Microsoft Word/Excel/Outlook/SharePoint
- Report writing and basic data analysis skills desirable
- Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules at all times
- Comply with the relevant compliance, Treating Customers Fairly, Training & Competence and, financial crime (anti-money laundering, data security, anti-bribery, fraud and corruption) procedures of the firm at all times
- Keep up to date with all relevant product, legislative and technical changes, as required
- Follow appropriate ethical standards within the firm at all times
- Experience of handling Property, Casualty and Motor claims
- Experience of working in a Commercial Insurance setting
- Knowledge of FCA regulatory requirements
- Excellent attention to detail and ability to prioritise workload
- Professional insurance qualifications or equivalent experience
- "A" Level standard in education an advantage
Claims Handler - Birmingham, United Kingdom - NFP Europe
Description
Job Description
We are recruiting for a Claims Handler, to join our office based in Birmingham/ Wolverhampton. The main responsibility of a Claims Handler at NFP is to provide administration of clients claims. This will include providing advice to clients on claims process, issuing and administering claims forms, managing the process from end to end with insurers and Loss adjusters for settlement. You will be required to provide technical claims advise to the Servicing/Sales account executives.
Overview of duties:
Person specification:
Knowledge, skills and abilities:
Compliance Responsibilities:
Education and/or Experience:
Key information:
Salary: Competitive depending upon experience
Hours: 35 hours Monday – Friday
Location: Birmingham/ Wolverhampton – Hybrid
Benefits: 25 days holiday + bank holidays, Pension Scheme, etc
If this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.