- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
- Good General Education
- Keyboard Skills
- Computer Literate
- Numerate
- GCSE or equivalent
- Previous experience of dealing with the general public, reception and office work.
- Experience of iPM PAS - Patient Administration System and CIPTS - Theatres System
- Proficient in Email, Microsoft Word/Excel
- Able to demonstrate good communication skills - verbal, listening and written.
- Able to prioritise workload.
- Ability to work in a team
- Able to work without direct supervision.
- Understanding of specific Waiting List targets
- Some understanding of medical terminology and surgical procedures.
Waiting List Officer - Stevenage, United Kingdom - East and North Herts NHS Trust
Description
Job summary
We are recruiting for a Waiting List Officer - Surgical Admissions who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Waiting List Team book all elective surgery for our patients, ensuring that waiting times are fair and equitable and in order of clinical urgency.
Our aim is to fully utilise our operating theatre lists which is one of our most valuable resources.
You will join a team of Waiting List Officers within the Planned Care Division at the East & North Herts NHS Trust in Stevenage.
We are looking for applicants with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond
Main duties of the job
As well as dealing directly with patients you will also need to liaise closely with surgical, nursing and other staff as well as GP practices and our Independent Sector providers.
You will be required to deal with waiting lists and admissions for a specific group of patients, work with patient target lists and deal with a high volume of telephone calls and enquiries.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job descriptionJob responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person SpecificationQualifications/Training
Essential
Desirable
Previous Experience
Essential
Desirable
Skills
Essential
Knowledge
Essential
Desirable