Service Desk Team Leader - Lincolnshire, United Kingdom - iO Associates - UK/EU

Description

Service Desk Team Leader | Remote | £50,000 | I have the pleasure of working with a technology partner who specialise in working with those in the Health Sector.

They are looking for a Service Desk Team Leader to join their team and ultimately be part of the future of the business.

The role has come around due to organic growth within the wider business which is great news for you. Your role will be pivotal in building out technical platforms for both clients and patients.

The position itself is fully remote with occasional travel to their Lincolnshire office, with all travel expensed alongside a salary of up to £50,000.

You will be involved with leading a dynamic team, using your technical expertise and having strong ITIL knowledge to inform your decisions.

Your role will involve,Managing the First Line and Second Line team.
Overseeing day-to-day operations.
Dealing with escalations and managing difficult end-user issues.
Effective queue management.
Having a clear customer attitudeIt would be brilliant but not essential if you have experience of,Any knowledge of development languages or the SDLCPrevious experience working in the healthcare sectorIf this sounds of interest please get in touch to find out more