Clinic Coordinator - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

University Hospitals of Leicester NHS Trust

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We have an exciting opportunity for a full/part time Clinic Coordinator to join the RRCV Clinical Management Team working in Respiratory.

We are looking for an enthusiastic and motivated individual to assist with the out-patient clinics for a number of consultants and for all administrative tasks from referral to discharge.

Team working is most important in this role but you will also be required to work independently on occasions.

Respiratory Medicine & Allergy are busy services and are some of the largest users of outpatients clinic space at the Glenfield Hospital site.

We are a team that strive to provide the highest quality of patient care which is made possible by the hard work of our admin team working alongside amazing and dedicated nursing & clinical teams to run our clinics.

Respiratory Medicine is made up of general respiratory clinics as well as several specialized clinics such as severe asthma, COPD, ILD, PCD to name a few.

Experience in HISS Patient System would also be desirable but not essential as we will provide training for this.

If you are a highly organized person who would love a challenge and likes to keep busy then this is the job for you.

You will be providing a reception service for the out-patient clinics which includes prepping and sitting clinics so experience in customer service along with excellent communication skills will be essential for this role.

The post holder will be responsible for ensuring the effective

day to day administration and co-ordination of clerical procedures concerning outpatient clinics and in the Division in line with National Policy and locally agreed guidelines.

Specifically, the post holder will ensure that departmental systems and Division wide working practices involving the management of outpatient keep pace with organisational development activities.

To establish good communication skills and collaborative working with immediate colleagues, Consultants, Medical Secretaries and Support Teams.

To work closely with Operational and Service Managers to address and resolve any issues.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.

We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do

They are:

We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: )

See Supporting Documents for a more detailed job description and person specification.

Detail the main working relationships that the post holder will be required to develop.

To establish good communication skills and collaborative working with immediate colleagues, Consultants, Medical Secretaries and Support Teams.
To work closely with Administration Manager to address and resolve any issues.
Outpatient Clinic Coordination
To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present.
Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all xrays that need to be requested.
Ensure that all other tests and investigations are present in the hospital notes prior to the patient's appointment.

Search and request all missing notes in line with Division Guidelines.

Request any foreign notes well in advance of the patient's appointment date.
Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
Responsible for queries and enquiries regarding appointments.
To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation.
Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
To ensure that HRG sheets are completed with correct procedu