Patient Advice and Liaison Officer - Sheffield, United Kingdom - Sheffield Health & Social Care NHS Foundation Trust

Sheffield Health & Social Care NHS Foundation Trust

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a well-motivated, friendly and hardworking individual to join our Complaints team

The post holder will have a good understanding of the work carried out by PALS within the NHS and a base knowledge of the NHS Complaints process.

To receive concerns, compliments and feedback from patients, carers and visitors
To accurately record all contacts, interventions and outcomes on to the Trust's risk management database
To offer practical advice and support to patients, carers and visitors
To be responsible for escalating a concern where patient safety is at risk
To provide nonclinical advice to patients, carers and visitors
To actively promote the Patient Advice and Liaison Service through the distribution of

- literature and ensuring that literature is kept up to date

To contribute to ensuring that Trust website information about the service is up to date,

- and to add and amend information as necessary

To contribute to the monitoring and analysis of themes and trends of enquiries and concerns.

We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.

What is it that makes our Trust such a special place to work? Well, it's all about the people.

Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.

It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of

If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.

We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.

To receive, record and respond to concerns, compliments and feedback from patients, carers and visitors to the Trust.
To provide impartial advice and information to patients, carers and visitors to the Trust.
To provide a frontline problemsolving and signposting service to patients, carers and visitors to the Trust.
To listen to concerns raised and act quickly, liaising with Trust staff to find resolution where possible, thus avoiding escalation to a formal complaint.
To arrange, facilitate and take brief notes at resolution meetings between staff and patients/carers.
To promote the Patient Advice and Liaison Service throughout the Trust ensuring that information about the service is widely available and up to date