IT Support Analyst - London, United Kingdom - Arthur

Arthur
Arthur
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
IT Support Analyst - £30,000 -£35, days a week in office providing hands on IT Support - London - Microsoft

The IT Support Analyst is required to provide technical support, triage and, where appropriate, escalation or resolution of hardware and software issues.

The role, whilst supported by a 3rd party IT Operations Team.
Key Tasks / Responsibilities

  • Internal IT contact for suppliers and staff
  • Support staff with daily IT issues
  • Maintain logs including issues, downtime, change, assets.
  • Raise and manage support tickets through to conclusion.
  • Escalate to internal IT team where appropriate.
  • Effectively capture, understand, define and document business requirements.
  • Carry out admin duties on Instanda, Xuber, Qliksense, intranet and website platforms
  • Site administration and development of SharePoint

Key Technical / Knowledge Required:

  • Advanced knowledge of Microsoft product
  • Experience of working with 3rd party support vendors
  • Experience of report production and data analysis
  • Stakeholder management or workshop facilitation experience is an asset.
  • Experience with tools such as Photoshop, Sketch, Illustration, InVision or Zeplin plus CSS, HTML and Javascript
  • SharePoint experience desirable but not essential.
  • Exposure to the insurance industry
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