IT Support Analyst - London, United Kingdom - Arthur

Arthur

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Analyst - £30,000 -£35, days a week in office providing hands on IT Support - London - Microsoft

The IT Support Analyst is required to provide technical support, triage and, where appropriate, escalation or resolution of hardware and software issues.

The role, whilst supported by a 3rd party IT Operations Team.
Key Tasks / Responsibilities

Internal IT contact for suppliers and staff
Support staff with daily IT issues
Maintain logs including issues, downtime, change, assets.
Raise and manage support tickets through to conclusion.
Escalate to internal IT team where appropriate.
Effectively capture, understand, define and document business requirements.
Carry out admin duties on Instanda, Xuber, Qliksense, intranet and website platforms
Site administration and development of SharePoint

Key Technical / Knowledge Required:

Advanced knowledge of Microsoft product
Experience of working with 3rd party support vendors
Experience of report production and data analysis
Stakeholder management or workshop facilitation experience is an asset.
Experience with tools such as Photoshop, Sketch, Illustration, InVision or Zeplin plus CSS, HTML and Javascript
SharePoint experience desirable but not essential.
Exposure to the insurance industry