Spanish & English Speaking Customer Advisor - Hybrid - London, United Kingdom - South West Recruitment Ltd

South West Recruitment Ltd

Verified Company

London, United Kingdom

14 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A global contact center based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Service Advisor to speak both Spanish and English

Main Purpose of Role:

We are looking for a Team Manager to join our existing team that offer holiday packages to European customers both online and over the phone.

language skills.

The travel agent will be expected to handle incoming calls on behalf of Pierre et Vacances including the exploration and understanding of the needs and expectations of customers.

Responsibilities:

Handle incoming calls for both sales and service calls
Generate sales through understanding customer needs and creating desire
Cancel, modify or confirm visits already sold
Upsell additional products, services and extended stays
Assist customers on live chat with enquiries about the product and website bookings

Key Competencies:

Key Competencies:

Spanish and English speaker to fluent level
Excellent interpersonal skills
Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
A natural ability to drive sales
Professional and emotionally resilient.

- to embrace the brand vision of the Pierre et Vacances core values

Hours:
Monday to Friday 8am till 5pm

Salary:
£10.00 hour + benefits

Commission:
Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum

40 hrs a week
5 working days
Training provided remotely
Hybrid working option but must be able to access London office
Full training provided and paid for
Great Working Environment
Accessible by bus and Tube

Progression:

Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.

**Training

Full product and system training provided
Sales technique training provided
Customer Service skills training provided

**Compensation & Benefits

IIP Accredited Employer
BUPA Life Insurance Scheme
Childcare Vouchers
Dentist scheme
Eye test vouchers
Excellent onsite training and induction
Staff room with refreshments
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Smart casual dress code and policy
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up 5 days
Bank holidays entitlement
Academy career progression structure
Recently built premises
Specific benefits on campaigns you work on including discounts, incentives and prizes
Recommend a friend scheme paid reward
Apprenticeship positions available
NVQ qualifications