- Driving high levels of customer service and satisfaction.
- Provide first class face to face support via Tech Bar locations
- Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance.
- Manage EUC stock levels and provide weekly reports to senior engineers.
- Provide remote and hands-on support for end user computing software and devices at different locations as and when required.
- Ensure excellent verbal and written communications are applied at all times.
- Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOS\Android).
- Assisting with all new Starters and Leaver accounts
- Ensure appropriate and up-to-date documentation is maintained at all times
- you will be responsible for providing first class customer service in alignment with developing your technical skills to fulfil as many first time fixes as possible for our clients. Being proactive in nature, you will look at highlighting to senior colleagues where improvements can be made and or potential issues and their related resolutions.
- Utilising the experience you will receive though your day to day activities, you will look to show and develop your skills and adapt to emerging technologies used within the EUC estate.
- As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting.
- Your attention to detail will maintain the high standards set around the documentation that is created and maintained by the team.
- Wanting to progress your career will be a primary motivation for you which NTT DATA will work with you to achieve your aspirations.
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Junior EUC Workplace Engineer - Surrey, United Kingdom - NTT DATA
Description
What you'll be doing:
The role expects you to work on your own and as part of the greater team to deliver a successful and always improving service our customer.
You will be responsible for:
What experience you'll bring:
Joining our Modern Workplace team:
Who we are:
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
