Repairs Account Manager - Hassocks, United Kingdom - Clearline Recruitmentment Ltd
Description
Job Title:
Repairs Account Manager
Location:
near Hassocks, West Sussex - _must be able to drive due to remote location_
Salary:
£22,850-£34,629 per year, depending upon experience
Full Time
Our client is a world-leading provider of services to the aviation industry. They are looking for a Repairs Account Manager to join their team based near Hassocks, West Sussex.
Responsibilities
- Source, purchase and manage component repair services for the company and customer owed inventory adhering to MRO Processes and Procedures
- Accurate administration of aircraft component repairs to the business and aviation industry quality standards and airworthiness regulations
- Respond in a timely and accurate manner to customer Requests For Quotes (RFQs)
- Process customer prealerts same day for RM orders
- Issue repair orders on approved suppliers on behalf of the company in accordance with company processes and procedures
- Support MRO Administration team expedite open orders to achieve required delivery and service levels in accordance with customer expectations or contracted terms
- Create and process customer repair quotations ensuring relevant management & freight fees are applied, in line with company processes and contracted terms
- Negotiate with suppliers to obtain best price, terms, warranty and service levels
- Develop successful supplier, customer and internal relationships through a combination of good written & telephone communication, including regular and punctual customer status reporting
- Process return shipments of customer owned property in line with business and contracted expectations and terms
- Process customer invoices ensuring all costs are recovered where applicable. Including but not limited to Management Fees, freight, customer induced damage
- Provide excellent customer account management both internal and external to business
- Provide solutions and use initiative to satisfy order requirements and increase revenue.
- Attend customer /supplier meetings including occasional travel
- Develop business opportunities with suppliers and customers
- Understand and adhere to Export Control regulations where relevant
- Assist MRO Leadership with all tasks/projects as required.
Requirements:
- Experience gained within an aircraft component, MRO or trading environment is desirable
- Good administrative skills gained within an office environment
- Proven ability to provide and deliver excellent customer service
- Essential Alevels A-C, a university degree or similar level qualification beneficial
- Selfmotivated, able to use own initiative and succeed in a busy environment
- Ability to travel as and when required
- Desire to learn and develop in depth knowledge and skills within Repair Management Components
- Enjoy new daily challenges /get satisfaction from problem solving
- Excellent communication skills at all levels, verbal and written
- Professional and confident telephone skills
- Ability to multitask, prioritise, meet deadlines and KPIs
- Good negotiation, organisational and time management skills
- Strong problemsolving ability with ability to use initiative and common sense
- Numerate, accurate with good attention to detail
- Analytical thinker with experience of producing and evaluating reports
- Capable to succeed in a busy environment
- Flexibility in working hours
- Knowledge of Export and Import procedures and controls
- Ability to use Excel, Word, and Outlook, with exposure to Aircraft parts databases such as Quantum desirable
- Language skills desirable
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