Admin Specialist - Cannock, Staffordshire, United Kingdom - Triumph Consultants Ltd

Description

Temporary Customer Relations Specialist/ Admin
69 per hour PAYE
40 Monday to Friday, 08:00 - 17:00
Flexible working hours - hybrid working
Take responsibility for all aspects of the customer relationship for 'house' accounts portfolio.

The Customer Relationship Specialist will also identify the potential to enhance and grow the customer's account introducing other service offerings.

Ensure that all customer activity/communication is logged in Salesforce to provide visibility to other stakeholders

Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their Depots.

Understanding fully the reason for the customer's call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retained.

Respond appropriately to all Salesforce cases and customer communications in a timely manner achieving the corporate KPI's set
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised.

For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do no t offer Ltd/umbrella or outside IR35 rates.

If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.