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    Business Service Programme Manager - Manchester, United Kingdom - DB Deutsche Bahn Group

    DB Deutsche Bahn Group
    DB Deutsche Bahn Group Manchester, United Kingdom

    2 weeks ago

    Default job background
    Description
    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.

    Are you ready to drive automation and standardisation within Land Freight as a Business Service Programme Manager? We're seeking someone to join us, supporting our Head of Business Services in executing local and regional initiatives that make a real impact.


    Hours:
    Monday to Friday, 09:00 - 17:30

    Location:
    Flexible. Regular travel to other branches in the UK and Ireland is required.
    Driving local and regional initiatives to improve automation and standardisation.
    Implement and enhance processes within the Business Service function, from order processing to invoicing.
    Act as Project Lead on assigned initiatives, ensuring smooth execution.
    Drive improvement at local branch level to meet targets effectively.
    Improve productivity, quality, and efficiency across all areas of Business Services with clear impact on KPIS's.
    Collaborate with Business Architecture to automate reports/data required for operations.
    Maintain our functional roadmap and project management trackers.
    Generate monthly performance reports across all Business Services elements.
    Develop business process documentation, action trackers, and success metrics for projects.
    Specialise in the Customer Service specific area of the business service function.

    Own our CXone Tool (customer service communication channel) at local level and represent our views for development at regional level, ensuring all Customer Service staff are making the best and most efficient use of the application.

    Support the Business Service Managers in all local branches across the UK & IE and be a visible and present support on site for the Customer Service area of the department.

    Experience in Business Services tasks such as customer services, order processing and transport administration
    Excellent communication and relationship-building skills.
    Proficiency in Excel, PowerPoint, and Power BI.
    Capable of driving performance and motivating teams.
    Willingness to travel to other UK locations and regional head offices as needed.
    25 days holiday plus bank holidays and 1 day birthday leave.
    ~ Pension scheme with up to 6% employer contributions.

    At DB Schenker, we embrace diversity and strive to enhance it further. All applicants are welcome, regardless of gender, age, disability, nationality, religion, or sexual orientation.
    We are happy to help
    Senior Resourcing Partner
    Business Service Programme Manager

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