Customer/client Support Executive - London, United Kingdom - Air Publishing

Description

*The role:

Air Publishing are looking for an IT support agent role to join the business.

We are looking for a driven individual who is able to communicate with confidence with our customers and individuals within our wider group business.

The role requires working in a team to resolve issues our customers may have.

*What's on offer?

APL are providing a great opportunity to develop within this position, working with an experienced team will help you individual gain further knowledge and provide a better support experience for our customers.

*Salary:

£26,000 - £30,000

*Benefits:

Pension scheme, health plan, breakfast & lunch clubs, Career development opportunities across our growing teams,hybrid working, central London office, bonus scheme, additional incentives and social evenings.

*The Job:

• Experience of customer service and ecommerce preferred but not essential.
• Recording events, issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
• Liaise with team to deliver top level customer experience Document any system defects that have not already been reported.
• Provide support to the Operations Manager by taking ownership of shared mailboxes. Producing daily/weekly/monthly reports for the Operations Manager.

*Experience/qualifications and skills required:

• Ability to multitask.
• Excellent written and verbal skills.
• Proactive attitude when things go wrong.
• Ability to work under time and completion deadlines.
• Take responsibility for own actions and development.
• Receive feedback in a positive manner, actively build positive relationships.
• Willingness to take on additional tasks as and when required.
• Good analytical Skills.

Numerate.


Job Types:
Full-time, Permanent


Salary:
£26,000.00-£30,000.00 per year


Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Private medical insurance
• Work from home

Schedule:

• Holidays
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Experience:

• IT support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
Hybrid remote in London