Contract Coordinator - Canterbury, United Kingdom - Psicon

Psicon
Psicon
Verified Company
Canterbury, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Responsibilities and tasks include:
Maintaining KPIs in line with contract trajectories Generating contract specific data alongside our Business Intelligence Team Compiling activity and quality reports for Service Lead and commissioners Monitoring care pathways, liaising with Team Leads and administration team on day-to-day operational matters Managing and supporting with bottle necks and problem-solving issues in collaboration with Service Lead In collaboration with Quality team, monitor feedback and assist with investigation of complaints and negative feedback, providing a point of contact for escalated concerns from patients/families/external stakeholders Oversight of contract specific audits and compliance with contractual obligations Implementing CAPAs following audit/incident/complaint outcomes, liaising and communicating these to relevant personnel (including associate staff) To attend contract review meetings with external stakeholders Monitoring compliance of CAPAs, escalating concerns to Service Lead and Directors where required Participation in the creation of strategies relating to business development and longer-term relationship management
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