Administration Support Officers - Ipswich, United Kingdom - Babergh District Council and Mid Suffolk District Council

Babergh District Council and Mid Suffolk District Council

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Babergh and Mid Suffolk District Councils - Ipswich IP1 2BX:

£22,369
£25,409 per annum (pro rata for part time):

-
Full Time, 37 hours per week:

Permanent

Full time, part time and job share opportunities will be considered.

What we are looking for
It is an exciting time to join our
Tenant Services Team, part of our wider
Housing Directorate, as
we are expanding and we are currently looking for
two customer focused Administration and

Technical Support Officers to join the
Neighbourhood Team. To be successful you will share
our values, commitment and motivation to make a difference for our residents and communities.

Our vision is for residents of Babergh and Mid Suffolk to live in districts where people have access
to affordable and high-quality homes that enable them to build settled, safe and healthy lives,
within sustainable and thriving communities.

About the role
In this varied and busy administrative role, you will:

Raise cases onto our bespoke housing system and conduct triage calls to assess priority and schedule visits when possible.
Take a variety of phone calls from different sources.
Manage the garage rent accounts to maximise income and carry out a variety of tasks relevant to managing our garage letting.
Work collaboratively with other services, teams and partners to ensure the appropriate support and advice is given.
Manage a busy workload and prioritise the varied tasks,
Contribute to team and service development.

About you
We are looking for an enthusiastic, well organised administrator with strong communication skills to fit
in with our busy, dedicated team.

You are likely to have a relevant qualification at NVQ level 3 or have gained equivalent knowledge
through experience of working in a similar role.

A good communicator with empathy, patience and a calm nature, you will be able to identify challenging and sensitive situations through probing questions, sensitivity and good listening skills.

Proficient IT skills are essential as well as the ability to focus on a task, whilst dealing with a busy workload that requires good time management skills and prioritisation.

About us
Working together across our Councils and with our partners in the public, private and voluntary
sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our
districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With
picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural
Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50
places to live in the UK.

Benefits of working for us

Great opportunities for learning and development.
Suffolk Coaching and Mentoring Partnership
Generous leave entitlement (equivalent to 25 days a year, increasing to 30 days after 5 years' service, plus bank holidays).
Competitive Local Government Pension Scheme.
Wellbeing Support Program
Employee Assist Program
Health Care Options

For more information, visit our Employee Benefits page ) and view '
The best things about working for Babergh and Mid Suffolk District Councils (youtube)' **to find out what our employees say about working for us.

Our ways of working:

Work is what we do, not where we go
We are committed to working in a more Hybrid way, with

a mix of office, home, and remote based working. (Business needs permitting) This has worked
well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils
provide opportunity and ambition for all, supporting and enabling our people to deliver the best
possible service for our residents.

If you wish to discuss the Hybrid working approach for this role, or
for an informal discussion,

please contact Rosi Howlett on

Closing date: 5pm, 13th April 2023.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

DBS checks or police vetting will be required for relevant posts.